Sales Administrator

Reporting directly to our Operations Manager, based at our Nantwich site, we are looking for a qualified Sales Administrator to join our team and help us achieve our goals.  You will serve as a point of contact for customers who have queries on products, orders, and deliveries, you will also provide support for the sales representatives.

Our ideal candidate is goal-oriented and has a deep knowledge of customer service best practices.  If you have exceptional organisational skills and draw energy from being part of a busy team, we would like to hear from you!

Your initial training will take place at our Head Office based in Ellesmere Port and we envisage this training to take approximately 2 months (depending on start date), the role will then be based at our Nantwich site.  There will be occasions when you would be required to visit our Ellesmere Port and Deeside facilities.

What makes Rhino Products different?

As vans get more modern, so does their design. Tradespeople need van equipment that not only helps them work more safely and more efficiently, but also has sleek aesthetics to complement the look of their vehicle. That’s where Rhino Products comes in.

We are Europe’s leading van accessory manufacturer who export a high-quality range of products globally. We have manufacturing sites in Deeside and Ellesmere Port, and warehouses and sales offices in the Netherlands, Sweden, Poland, and France.

We are proud of our brand reputation, which is popular with tradespeople and throughout our reseller network due to our commitment to great service and innovative products. Our marketing department is responsible for cultivating this reputation both in our home and worldwide markets and is pivotal to helping us reach our ambitious growth targets.

Duties:

• Order processing via email or phone
• Assisting with internal purchase orders for intercompany purchases
• Processing customer returns & warranty disputes
• Supporting sales representatives with quotations, either working with the design engineer team or by using the configurator
• Check data accuracy in orders and invoices
• Booking distribution and tracking shipment, investigating delays
• Contact clients to answer queries and obtain missing information
• Liaise with the logistics department to ensure timely deliveries
• Maintain & update sales and customer records
• Develop monthly sales reports
• Communicate important feedback from customers internally
• Ensure sales targets are met and report on any deviations
• Stay up to date with new products and features
• Liaising with various internal departments to ensure OTIF KPIs are achieved by the business.

Skills that will help you in the role:

• Excellent attention to detail is a must.
• Experience of working within a Sales Administrator or Sales Support agent role is advantageous.
• Willing to be ‘hands on’ during training to build products to achieve a full understanding of our product range and technical aspects.
• First hand experience with ERP software and MS Office.
• Understanding of KPI metrics.
• Excellent organisational and multitasking skills is essential.
• A team player with a high level of dedication.
• Ability to work to strict deadlines.

Why you’ll love working with us:

Our customers are important to us. The same goes for those that work for us, that’s why we offer the following benefits and have a high staff retention.

• Competitive salary
• Pension scheme
• Potential to earn profit related bonus (after qualifying period)
• Hybrid working for those who wish to (3 days office, 2 days at home after qualifying period)
• Private healthcare scheme
• Employee of the month scheme (Rhino Recognition Award)

If you wish to apply, please send your most up to date c.v. and a covering letter outlining your current salary and expectations to:

HR@rhinoproducts.co.uk

Closing date for applications is:  Thursday 28th March 2024